The Web has changed the game for your customers-- and, therefore, for you. Now, CustomerCentric Selling, already recognized as one of the premier methodologies for managing the buyer-seller relationship, helps you level the playing field so you can reach clients when they are ready to buy and create a superior customer experience. Your business and its people need to be \"CustomerCentric\"--willing

Bullying and persecution among a group of schoolgirls leads to violent retribution and a race against time for Wycliffe. Two very different young women have been murdered within the same week. One was a singer in a nightclub, the other a nurse - but both were strangled in their own homes in very similar attacks. The press are quick to assume there is a psychopath on the loose, but Wycliffe suspects

The Student\'s Book Pack contains a print Student\'s Book that is visually engaging. Each unit incorporates the course theme of Life Skills, along with Grammar sections, Support boxes and a writing syllabus. A DVD is included and a webcode providing access to the Student\'s Resource Centre where video worksheets and audio are

A bumper collection of easy, medium and difficult Su Doku puzzles to test your mental dexterity, powers of logic and deduction. You will find 100 easy, 100 medium and 100 hard puzzles in this latest collection so you can gauge your progression through the difficulty levels. Are you ready for the

The eighth book in the bestselling Chronicles of St Mary\'s series which follows a group of tea-soaked disaster magnets as they hurtle their way around

More than a quarter of a million LGBTQ-identified migrants in the United States lack documentation and constantly risk detention and deportation. LGBTQ migrants around the world endure similarly precarious situations. Eithne Luibh id\'s and Karma R. Ch vez\'s edited collection provides a first-of-its-kind look at LGBTQ migrants and communities. The academics, activists, and artists in the volume center

David Bohm was one of the foremost scientific thinkers and philosophers of our time. Although deeply influenced by Einstein, he was also, more unusually for a scientist, inspired by mysticism. Indeed, in the 1970s and 1980s he made contact with both J. Krishnamurti and the Dalai Lama whose teachings helped shape his work. In both science and philosophy, Bohm\'s main concern was with understanding the

What seduced publishing trailblazer Hilary McPhee to an exotic writing project in Jordan? Curiosity, political engagement, mad bravery? McPhee\'s brutally honest memoir traverses wild terrain, from Italy to

A new and coherent framework for fostering the breakthrough innovations that we urgently need to confront our collective future. We live in less innovative times than we think. Despite having made major technological advancements in a few areas, we are still left with enormous unsolved challenges. A radical shift in the culture of innovation is needed. On the Brink of Utopia, by authors Thomas Ramge

From Fr. Gabriele Amorth, the renowned exorcist in Rome, comes this powerful, eye-opening book on the deadly antics of Satan and his fallen angels, as well as spiritual remedies for each.These pages provide a basic orientation in dark phenomena, succinctly explaining Catholic doctrine on the fallen angels and the innumerable manifestations. Among the many questions Fr. Amorth answers in this book are:

The World of Science series engages, educates and entertains children, imparting scientific facts, while nurturing the love of Science through dynamic, full-colour comics enriched by Augmented Reality. All topics covered are in line with the Singapore primary Science syllabus and the Cambridge primary Science curriculum, and also offer beyond-the-syllabus insights designed to stretch inquiring young

A bold new synthesis of paleontology, archaeology, genetics, and anthropology that overturns misconceptions about race, war and peace, and human nature itself, answering an age-old question: What made humans so exceptional among all the species on Earth? Creativity. It is the secret of what makes humans special, hiding in plain sight. Agust n Fuentes argues that your child\'s finger painting comes

Exploring the experiences of prisoners and internees of the Second World War all around the world, through the records of The National

Music and longing collide in this ballad of unrequited love! Nino Arisugawa, a girl who loves to sing, experiences her first heart-wrenching goodbye when her beloved childhood friend, Momo, moves away. And after Nino befriends Yuzu, a music composer, she experiences another sad parting! Luckily, Nino reunites with Momo and Yuzu in high school, but things haven\'t played out the way anyone expected...

What is happening to the Left? It seems to be dying a slow death. While many commentators have predicted its demise, the Left has always defied these bleak prognoses and risen from the ashes in the most unexpected ways. Nevertheless, we are witnessing today a global decline in organized movements on the Left, and while social struggles continue to challenge dominant political regimes, these efforts

Knížka vhodná pro nejmenší děti pro jejich první seznamovaní se světem. Rozvíjí jejich zrak, hmat a motorické schopnosti. Děti budou hledat schovaná africká zvířátka, měkká plstěná okénka umožní dětem zlepšovat poznávání světa hmatem. Na konci knihy na děti vykoukne překvapení. V malém kulatém zrcátku uvidí… Kohopak? No přece sebe! Díky malým rozměrům a připevnění ke kočárku je tato knížečka skvělým

A Palestinian activist recalls his adolescence in Gaza during the Second Intifada, and how he made a strong commitment to peace in the face of devastating brutality in this moving, candid, and transformative memoir that reminds us of the importance of looking beyond prejudice, anger, and